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Order Policies
Terms of Sale
  All sales are considered final after 30 days from the date of the invoice. Shipping is NONREFUNDABLE. All returns are subject to a 15% restocking fee. Please see order policies for more information. Orders that are refused delivery on the receivers end will be charged a 25% restocking fee and the original shipping charge for the delivery.
Satisfaction Guarantee
  We want you to be 100% completely satisfied with your order, if there is a problem with any of our products please email us right away so we can rectify the situation. You must email us within the first 30 days from the date of the sale or all sales are considered final. If an order is damaged, incomplete, or incorrect La Tortilla Oven will perform one of the following at the customers’ request:

1. Give a full refund once the item(s) are returned back to La Tortilla Oven. Original shipping and handling charges are not refundable. The customer is responsible for any and all shipping charges, insurance, and duties, taxes, or tariffs on all return shipments, including defective products. If the item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed to be defective or retuned in original condition.

2. Give a credit for the amount of the missing item(s). Note, if an item is missing from a kit the customer cannot be credited for the total amount of the kit only the item missing

3. Ship a replacement item by US Priority Mail service. Replacement item are ship by US First Class or Priority Mail only, if a customer needs a replacement item sooner than US Priority Mail, the customer will have to pay the difference in any upgraded shipping service charges.
Privacy Policy
  We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
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